Terms of service

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you enter into with us as the provider (CALM ELEPHANT LLC) Close via the website www.calmelephant.com. Unless otherwise agreed, the inclusion of any terms you may use is hereby rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods .

(2) By listing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description. 

(3) The contract is concluded through the online shopping cart system as follows:
Die zum Kauf beabsichtigten Waren  werden im "Warenkorb" abgelegt. Über die entsprechende Schaltfläche in der Navigationsleiste können Sie den "Warenkorb" aufrufen und dort jederzeit Änderungen vornehmen.
Nach Anklicken der Schaltfläche "Kasse" oder "Weiter zur Bestellung"  (or similar designation) And after entering the personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order summary.

As far as you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be directed to the order summary page in our online store or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, the order details will be displayed to you on the website of the provider of the instant payment system or after you have been redirected back to our online store.

Before submitting the order, you have the opportunity to review, change (also using the "back" function of the internet browser), or cancel the order in the order overview.

(4) Your requests for a quote are non-binding for you. We will provide you with a binding offer in text form (e.g., via email), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is done via email, partly automated. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and that it is not blocked by SPAM filters.

§ 3 Special Agreements on Offered Payment Methods

(1) Payment via "PayPal" / "PayPal Checkout"
When selecting a payment method offered through "PayPal" / "PayPal Checkout", the payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly labeled button on our website as well as during the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment conditions apply, you will be informed separately about them. For more information about "PayPal", please visit https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(2) Payment via "Stripe"
When selecting a payment method offered through "Stripe", the payment processing is carried out by the payment service provider Stripe Payments Europe Limited (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland; "Stripe"). The individual payment methods via "Stripe" will be displayed to you under a correspondingly labeled button on our website as well as during the online ordering process. For payment processing, "Stripe" may use additional payment services; if special payment conditions apply, you will be informed separately about these. More information about "Stripe" can be found at https://stripe.com/de.

§ 4 Right of Retention, retention of title

(1) You can only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the full payment of the purchase price is made.

(3) If you are an entrepreneur, the following applies additionally:

a) We reserve the right of ownership of the goods until all claims from the ongoing business relationship have been fully settled. Prior to the transfer of ownership of the reserved goods, a pledge or security transfer is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice total; we accept the assignment. You are still authorized to collect the claim. However, if you do not fulfill your payment obligations properly, we reserve the right to collect the claim ourselves.

c) In the case of connection and mixing of the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d) We commit to releasing the securities owed to us at your request to the extent that the realizable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) There are statutory warranty rights for defects.

(2) As a consumer, you are requested to immediately check the goods upon delivery for completeness, obvious defects, and transport damage, and to inform us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be considered agreed if you were informed about it before we submitted the declaration of contract and the deviation was expressly and separately agreed upon between the contracting parties.

(4) As far as you are an entrepreneur, the warranty regulations mentioned above apply differently:

a)  The characteristics of the goods are only our own specifications and the product description of the manufacturer as agreed, but not any other advertising, public promotions, and statements made by the manufacturer.

b)  Bei Mängeln leisten wir nach unserer Wahl Gewähr durch Nachbesserung oder Nachlieferung. Schlägt die Mangelbeseitigung fehl, können Sie nach Ihrer Wahl Minderung verlangen oder vom Vertrag zurücktreten. Die Mängelbeseitigung gilt nach erfolglosem zweiten Versuch als fehlgeschlagen, wenn sich nicht insbesondere aus der Art der Ware oder des Mangels oder den sonstigen Umständen etwas anderes ergibt. Im Falle der Nachbesserung müssen wir nicht die erhöhten Kosten tragen, die durch die Verbringung der Ware an einen anderen Ort als den Erfüllungsort entstehen, sofern die Verbringung nicht dem bestimmungsgemäßen Gebrauch der Ware entspricht.

c)  The warranty period is one year from the delivery of the goods. The reduction of the period does not apply:

- for damages caused by us that are attributable to culpable violations of life, body, or health, and in cases of intentional or grossly negligent other damages;
- as far as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their usual purpose and have caused its defects;
- in the case of statutory recourse claims that you have against us in connection with warranty rights.

§ 6 Choice of Law, Place of Performance, Jurisdiction

(1) law applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state of their habitual residence (principle of favorability).

(2) Erfüllungsort für alle Leistungen aus den mit uns bestehenden Geschäftsbeziehungen sowie Gerichtsstand ist unser Sitz, soweit Sie nicht Verbraucher, sondern Kaufmann, juristische Person des öffentlichen Rechts oder öffentlich-rechtliches Sondervermögen sind. Dasselbe gilt, wenn Sie keinen allgemeinen Gerichtsstand in y oder der EU haben oder der Wohnsitz oder gewöhnliche Aufenthalt im Zeitpunkt der Klageerhebung nicht bekannt ist. Die Befugnis, auch das Gericht an einem anderen gesetzlichen Gerichtsstand anzurufen, bleibt hiervon unberührt.

(3) The provisions of the UN Sales Convention do not explicitly apply.

II. Customer Information

1. Identity of the seller

CALM ELEPHANT GmbH
Heronger Str. 24
41334 Nettetal
Deutschland
Phone: +492157 / 894 91 06
E-Mail: info@calmelephant.com


Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/odr.

We are not willing and not obliged to participate in dispute resolution procedures before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps to conclude the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the Contract" of our General Terms and Conditions (Part I.).

3. Contract language, storage of contract text

3.1. Vertragssprache ist deutsch .

3.2. Der vollständige Vertragstext wird von uns nicht gespeichert. Vor Absenden der Bestellung über das Online - Warenkorbsystem  können die Vertragsdaten über die Druckfunktion des Browsers ausgedruckt oder elektronisch gesichert werden. Nach Zugang der Bestellung bei uns werden die Bestelldaten, die gesetzlich vorgeschriebenen Informationen bei Fernabsatzverträgen und die Allgemeinen Geschäftsbedingungen nochmals per E-Mail an Sie übersandt.

3.3. For inquiries outside the online shopping cart system, you will receive all contract data in the form of a binding offer in text form, e.g. by email, which you can print out or save electronically.

4. Essential features of the goods or services

The essential features of the goods and/or services can be found in the respective offer.

5. Prices and Payment Terms

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components, including all applicable taxes.

5.2. Die anfallenden Versandkosten sind nicht im Kaufpreis enthalten. Sie sind über eine entsprechend bezeichnete Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot aufrufbar, werden im Laufe des Bestellvorganges gesondert ausgewiesen und sind von Ihnen zusätzlich zu tragen, soweit nicht die versandkostenfreie Lieferung zugesagt ist.

5.3. Entstandene Kosten der Geldübermittlung (Überweisungs- oder Wechselkursgebühren der Kreditinstitute) sind von Ihnen in den Fällen zu tragen, in denen die Lieferung in einen EU-Mitgliedsstaat erfolgt, die Zahlung aber außerhalb der Europäischen Union veranlasst wurde.

5.4. Die Ihnen zur Verfügung stehenden Zahlungsarten sind unter einer entsprechend bezeichneten Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot ausgewiesen.

5.5. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery Conditions

6.1. The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. Insofar as you are a consumer, it is legally stipulated that the risk of accidental loss and accidental deterioration of the sold item during shipping only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the entrepreneur or any other person designated for the execution of the shipment.

If you are an entrepreneur, the delivery and shipping are at your own risk.

7. Statutory Liability for Defects

The liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These terms and customer information have been created by the IT law specialists of the Händlerbund and are continuously checked for legal compliance. The Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information about this at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

letzte Aktualisierung: 29.11.2022