How can I return ordered goods?

You ordered from our online shop and now want to return an item? No problem! Just write to us at info@calmelephant.com or our KontaktformularYou will conveniently receive your return label from us for a hassle-free return.

How long do I have to return an item?

The return period is 30 days from delivery the goods. You can find all details about our right of withdrawal here.

Who bears the costs for the return shipment?

Returns from all countries of the European Union are free at CALM ELEPHANT.

How can I exchange an item? (e.g. different color)

For a simple and quick processing, we kindly ask you to return the corresponding item as described in this case and to reorder the replacement item separately in the online shop.

When and how will I get my money back?

The purchase amount will be refunded to you no later than 14 days after receiving the goods via the originally used payment method. You will receive a confirmation via email as soon as the credit has been paid out.